Frio Water Co LLC / Updated October 2, 2026
Warranty & service
See what is covered and how to get help.
Equipment warranties
A warranty explains which repairs the equipment maker covers. Your quote includes the warranty papers before setup. Each part can have different rules. The papers explain how long coverage lasts and what is not covered. They also explain care needs and how to ask for a repair.
Coverage for setup work
An independent, licensed Texas plumber does the plumbing work. Your setup papers name the plumber and explain coverage for the work. They also tell you how to ask for a repair. Frio helps you make that request.
Work, shipping, and regular care
A part warranty may not cover the cost to find a problem. It may not pay for travel, shipping, or work to remove or replace equipment. We explain any costs before arranging paid work. Salt, filters, filter membranes, UV lamps, and regular care cost extra. They are included only if your written agreement says so.
Your existing agreement
We honor the written promises already made to customers. This site does not change your signed agreement or legal rights. For new purchases, your quote and agreement explain cancellation and return rules.
Request service
Tell Frio your name, setup address, and what is wrong. Send photos if you have them. If water is leaking, use the bypass or water shutoff only if you can do so safely. Call a qualified plumber right away.